Refund policy

At Neurorest, we stand behind the quality of our products and believe in mindful purchasing. Because our products are shipped directly to customers and focus on personal wellness and hygiene, we maintain a strict but fair return policy to ensure quality, safety, and operational efficiency.

Please read this policy carefully before making a purchase.

All Sales Are Final — With One Exception

We only accept returns or issue replacements for items that arrive defective or damaged.

We do not accept returns for:

Buyer’s remorse
Incorrect product expectations
Accidental orders
Incorrect sizing or color selection
Items no longer wanted
Normal wear and tear
Damage caused by misuse, improper handling, or failure to follow instructions

Due to the nature of our products and international fulfillment process, all non-defective sales are final.

Defective or Damaged Items

If your item arrives defective, damaged, or not functioning as intended, we are happy to help.

To qualify for a replacement or refund:

You must contact us within 7 days of delivery
You must provide:
- Your order number
- A clear description of the issue
- Photo and/or video evidence clearly showing the defect

Once verified, we will determine the best resolution, which may include:

A replacement item at no cost
A refund (issued to the original payment method)

We reserve the right to choose the appropriate resolution.

Return Shipping

Customers are not required to ship defective items back unless explicitly requested
In most cases, defective items do not need to be returned
If a return is required, instructions will be provided

Unauthorized returns will not be accepted.

Items That Cannot Be Returned

For hygiene, safety, and quality control reasons, we do not accept returns on:

Sleep masks
Wearable wellness products
Recovery devices
Any item that has been opened, used, or worn

This policy helps protect all customers and ensures product integrity.

Shipping Delays & Tracking

We are not responsible for:

Delays caused by carriers
Customs clearance delays
Weather-related shipping issues

Tracking information will be provided when available. Delivery times are estimates and not guaranteed.

Refund Processing

Approved refunds:

Are issued to the original payment method
Returns accepted for 30 days
May take 5–10 business days to appear depending on your bank or card provider

Shipping fees (if applicable) are non-refundable.